Privacy Policy
Last updated: January 7, 2025
Introduction
Wellio Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered wellness coaching platform and related services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Professional credentials and practice information
- Payment and billing information
- Account preferences and settings
Client Data
When you use our platform to manage client relationships, we may process:
- Client contact information and session notes
- Wellness assessments and progress tracking data
- Communication logs and interaction history
- Anonymized and aggregated wellness metrics
Usage Information
We automatically collect information about how you use our services, including:
- Log data, IP addresses, and device information
- Platform usage patterns and feature interactions
- Performance data and error reports
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our AI-powered coaching platform
- Process transactions and send billing-related communications
- Provide customer support and respond to your inquiries
- Generate insights and analytics to enhance wellness outcomes
- Send important service updates and security notifications
- Comply with legal obligations and protect our rights
Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for sensitive wellness data
- Regular security audits and penetration testing
- Secure data centers with physical and digital access controls
- Staff training on data protection and privacy best practices
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To service providers who assist in our operations (under strict confidentiality agreements)
- When required by law or to protect our rights and safety
- In connection with a business transfer or acquisition
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your information
- Data portability for information you provided
- Withdraw consent where processing is based on consent
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@wellioai.com
Subject: Privacy Policy Inquiry